Gina Szabo, Contact Centre Specialist, SMI Inc.
We are extremely pleased to welcome back Gina Szabo to ORCCA. Gina is an internationally renowned speaker and sought after consultant. Passionate about delivering highly effective innovative management training, Gina has facilitated training sessions for over 2000 contact centre personnel world-wide.
Most recently, Gina has been helping contact centre managers address one of the biggest proglems they face - RETENTION! ….Is your contact center successful in keeping your most talented Agents and Supervisors, or do you suffer from losses to competitive centers and other organizations? The battle for the "best" people in the arena of "human capital" is getting more and more challenging. Patterned after the same winning techniques that Disney and other successful companies have used, this half day workshop covers five proven techniques designed to help you keep and engage your best performers.
You'll leave this session with a little "magic" and numerous tangible ideas that you can implement immediately back in your contact center to help:
• Make sure that your company's recruitment process stands out in the minds of the top talent candidates.
• Create end-to-end "stories" that inspire loyalty.
• Learn how to forge stronger bonds with each individual player in your contact center through your reward and
recognition systems.
• Unleash creativity and encourage collaboration in your high performers in ways that will help your bottom line.
• Learn to recognize early warning signs and the steps to take to reduce the loss of your best people.
Join us Thursday, April 23rd, when Gina will deliver the tools and techniques you need so you and your management team can win that battle!
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Date: |
Thursday, April 23, 2009 |
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Time: |
8:30 am to 12:30pm |
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Location: |
OCRI, 200 - 2625 Queensview Drive, Ottawa |
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Cost: |
$199 for ORCCA members and $245 for non-members
(payable in advance by Visa or MasterCard).
RSVP to info@callcentres.org Register early as space is limited. |
